Smart Guarantee Terms & Conditions

Guaranteed Service Summary Terms & Conditions

All shipments made through Roadrunner's Smart Guarantee program are subject to the following terms and conditions:

Guaranteed Commitment: if your freight does not arrive by the end of the business day for the published transit time, you will not be charged

Selecting Guaranteed: guaranteed service can be added to your shipment via your normal booking process with Roadrunner and is available across all order channels:

Select ‘Guaranteed’ when booking through Roadrunner’s website
Call your sales representative and tell them you’d like to guarantee your order
Call Roadrunner customer service and tell them you’d like to guarantee your order: 1-855-776-3567
Write ‘Guaranteed’ on your Bill of Lading (BOL) under the consignee name or in the special instructions box
Select ‘Guaranteed’ if booking through a third-party website, such as a 3PL

Cost of Service: 25% of net freight cost (excluding fuel and accessorials), subject to a $75 minimum

Filing a Claim: if Roadrunner fails to meet its guaranteed service commitment, simply email roadrunnerguaranteed@rrts.com with the
pro # and a brief description of the failure, and we’ll waive 100% of your bill

Eligibility & Exclusions: Guaranteed service is available only in select lanes – see Roadrunner’s website to determine
if your shipment is eligible. Certain types of freight are excluded from guaranteed service (e.g. unpalletized freight) –
see Roadrunner’s rules tariff section 891 for a complete list of exclusions and a full description of the guaranteed service offering